We weren't sure if we needed this product at first, but we are very pleased with our purchase and its quality. It serves multiple purposes, including protecting the table when tamping coffee.
Produit bien reçu , bonne communication avec le vendeur , je recommande
I was very excited to receive my espresso machine. Unfortunately when i received it it was dirty and I smelled moldy smells from the steam wand. There were old coffe grains left in the grinder and the steam wand was clogged with something I would not like to have in my food.
Also I received two double walled 18g filters instead of one single walled and one double walled, which means I have not had the chance to try the machine properly yet since I dont find it to be any idea to tune the machine to a filter I won't use.
Not really what I expected from a "like new" machine..
I got help from support who has sent new filter and I also asked for some extra cleaing supplies to clean it properly. Luckily I have beer brewing equipment at home to do a somewhat proper sanitizing job.. but over all pretty dissapointed. Hopefully it makes good espresso once I have the chance to try it out.
Dear [customer],
We apologize for the issues you encountered with your Sage Barista Pro. We strive to provide our customers with the highest quality products and it seems that we fell short in your case.
We are glad to hear that our customer service team was able to assist you with the missing parts and provide you with additional cleaning supplies. We understand your disappointment and we will make sure to address these concerns with our quality control team for future improvements.
We hope that once you have had the chance to properly clean and sanitize your machine, you will be able to enjoy a delicious cup of espresso.
Thank you for bringing this to our attention and for being a valued customer.
Best,
Sage Customer Service Team
First of all, I would like to thank Udo for being a great communicator. He gave me all updates I needed to know about what I am about to purchase. I bought a refurbished Sage Oracle Touch machine, and I was concerned about what I am going to get. The machine has few scratches behind the front grill, but the machine works like a new one. The machine was well packed, and It was delivered to Kuwait. It took about 1 week for the machine to arrive after being dispatched from Udo's store. I am so happy with my purchase. Udo helped me choose the right machine and guided me to save a lot of money. If you really looking to purchase a sage oracle touch, don't hesitate contacting Udo. He will give you a great service, and will work with you to choose what best for you.
A+ for everything
I am looking forward to buy from him again.
Thank you so much for your kind words and for choosing our store for your refurbished Sage Oracle Touch machine. We are thrilled to hear that you are happy with your purchase and that our assistance was helpful in making your decision. We appreciate your feedback and look forward to serving you again in the future. A+ for being a great customer!
Hi, I have two questions; I have a problem with getting long enough processing time for the coffee. I have now set the grinder to 7, but the coffee starts to flow already after 6 seconds. and the coffee tastes a bit like water. The second question is that the different pre settings are a bit strange successbecause they all deliver very diluted coffee drinks. I've tried to read me up, but I can't find enough detailed information. Please send me some links. Best regard Tormod Engelsen
Bra maskin till ett bra pris, allt var i nyskick. Extra bra att det är bra för miljön att återbruka.
Ett riktigt bra helhetsintryck från första kontakt tills leverans!
+ Lätt att komma igång och använda maskinen.
+ Lättnavigerad meny
+ Snabb uppvärmning (start av maskin till färdig kopp)
Tack så mycket för din recension!
I bought the Walnut color, the quality is extremely good. Wood texture give very natural look and feel. Color are highly matched between the parts. Highly recommend!
Merci cet ensemble en bois d'olivier a changé le look de ma machine Rocket
Nous vous remercions pour vos commentaires !
I purchased the Walnut color, very happy with it. It actually looks better in real than photo. And I also found it reduces the machine noise slightly. Installation is also easy. Thanks for the excellent service, highly recommended!
GLS sendte 3-4 beskeder samme dag at pakken kom-landede først dagen efter
Mycket nöjd med maskinen och utifrån mitt behov och kunskap så funkar den bra. Det jag själv hade önskat att ni som återförsäljare då följde upp med tillbehör i 53,5/54 mm. Hade gärna köpt lite tillbehör från er, t.ex. ett bottenlöst portafilter och några puckfilter till storlek 54 mm. Så maskinen får 5/5 men erat utbud kopplat till produkten får därför 2/5.
Jag köpte en renoverad Sage men den var som ny! Bra packad för transport och dottern blev nöjd med sin födelsedagspresent.
Otroligt bra service med hemleverans och handledning och uppföljning. Och maskinen håller det den lovar.
Well designed! And perfect fit. Even better look in real , I really love it , thanks
Vi har haft vår Barista touch nu i snart 3 år, och ville bara kika in här för att skriva att den är helt otrolig - men framförallt hylla gänget på Barista och espresso som har ett grymt koncept.
Vid leverans uppstod det först något mindre problem, men fick hjälp och felfri service direkt av företaget. Kommer alltid köpa av dem i framtiden, när det väl vankas en ny maskin :) Ännu rullar vår kaffemaskin precis som ny! 10/10!
